Bosch Electronic Service
Bosch Electronic Service FAQ

FAQs

Frequently asked questions specifically for our repair, pick-up and spare parts service
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A collection of frequently asked questions

Here you can find answers to the most frequently asked questions on all topics related to our services. The questions and answers are clearly sorted by topic - so you'll quickly reach your destination.

Frequently Asked Questions

No, this service is only available to car workshops. Please ensure that the devices are removed and installed only by trained specialist personnel, as improper removal and installation can lead to injuries or damage to the vehicle
No, here you can order repairs and advance replacement deliveries instead.
Yes, we grant a one-year warranty on the repair and a two-year warranty on advance replacement, new goods and reconditioned products.
Cost for repairs for products that have been sent in are shown with a fixed price (excl. VAT), plus a flat rate for packaging, the pickup of the defective component and the standard shipping after the repair, for which an additional EUR 12.90 (excl. VAT) will be invoiced. In the pre-exchange process, the same costs as for the repair process apply for the delivery of the required component and the pickup of the identical damaged part.
Yes, the following options are available:

  1. You can schedule your collection directly and thus select a desired collection date. Either during your order creation or directly in your user profile in the case of advance replacement. Always individually adapted to the type and status of your order.

  2. If UPS drives you regularly, give the package to the next UPS driver with the appropriate shipping label, as usual.

  3. You have the following options to send the parcel by UPS:
    • Bring the parcel to a UPS drop-off location. To see a list of drop-off locations, please click here.
    • Or dial the following UPS phone number to arrange a collection: 01806 88266 3 (20 ct/call from German landlines, mobile is more expensive)
    • Or create an online collection order here. (Leave the UPS customer number empty.)
Please pack the component in such a way that it cannot be damaged any further during transportation.
Basically we repair all Bosch brand engine control units as well as all brands of navigation units, display instruments and radios, as far as automotive products are concerned. If you cannot find a product in our portal, please contact us by email or phone.
This has technical and diagnostic reasons relating to the repair process.
A large part of the repair effort - regardless of whether we identify faults - arises from our professional testing of the devices using test equipment from series production as well as manual testing after opening the device. Therefore, if we do not identify any faults in your device or if the device can no longer be repaired according to the quality pursued by Bosch, we will charge you a flat-rate inspection fee.
The amount of the inspection fee depends on the effort required to inspect the device and will be shown to you below the repair price when you place your order. If we detect defects on your device, we will repair them in the course of the issued repair order.
Placing a test order without repair is only possible if we explicitly offer this as an offer for the product.
* All prices net plus VAT and shipping.
In principle yes, however we cannot offer a pick-up service in these countries. In this case, please clarify the customs formalities for yourself, and always ensure beforehand whether the sending of defective units from your country is legally permissible.
Please send us the damaged part as soon as possible. We reserve the right to charge a surcharge of 50% on the exchange price if the unit does not arrive within 4 weeks. The same shall also apply in the event that the device is damaged, e.g. water damage or damage due to opening of the device.
We currently exclusively accept payment by invoice and bank transfer as well as SEPA direct debit. Please state an authorized party for SEPA direct debits. For this purpose, simply complete the SEPA direct debit form provided in the download area and return the original by post to the address in the letter head.
Your credit limit depends on your turnover and it is usually based on the turnover of the previous two years. Unfortunately it may be the case that you exceed your credit limit during the payment period as the result of a second order. In this case, please contact our customer hotline for a review of the individual case.
Hello, since 1.1.21, the United Kingdom is no longer part of the EU. For this reason, you have to do something as a UK customer. This is mainly:
  • You will no longer be able to submit orders via the portal and we will no longer be able to send you a collection form.
  • You have to send us the device yourself and do the customs clearance yourself..

Here are some Informationpages:

Export Information
https://www.gov.uk/export-goods

Import Information:
https://www.gov.uk/import-goods-into-uk

Who need an EORI
https://www.gov.uk/eori?step-by-step-nav=b9347000-c726-4c3c-b76a-e52b6cebb3eb

Insofar as necessary for repairs and the device-specific software from the vehicle manufacturer is available to us. Control units are exceptions. Generally, there are no updates available to us here, therefore the same device software will be reinstalled after the repair.
Yes, this can be the case, e.g. if there is considerable moisture damage, fire damage or broken circuit boards or if a device is so old that there are no longer any spare parts for it.
Sometimes the repair price exceeds or is close to the price of a new unit. In this case, we will not repair the device but instead send you a free quote.
In order for us to be able to carry out a repair in accordance with our quality standards, it is important that you do not open the device yourself.
We, as car suppliers can avail themselves of their own development documentation, testing software, and diagnostic tools from the original equipment sector and can adapt these items to aftermarket requirements. This is the only way of ensuring fault detection and repair are performed according to professional standards. Furthermore, original spare parts are used for the repair. When faced with challenging repairs, we are able to fall back on our decades of expertise in development and experience from field observation.
We, as car suppliers can avail themselves of their own development documentation, testing software, and diagnostic tools from the original equipment sector. Through dealing with warranty claims, Bosch is familiar with the faults that occur in components and how they should be remedied in order to avoid multiple repairs. Furthermore, an original equipment supplier has access to the latest software for its products and can often install an update. Quality repair work therefore requires a professional approach, technical equipment and high quality material, which results in different prices.
At Bosch, standards are applied that are comparable to the standards applied in the manufacture of original equipment components. Thanks to our expertise as an original equipment manufacturer and the professional equipment we have at our disposal, we can exclude the possibility that a hazard will result from even safety-relevant units that have undergone repair. Besides, the proper installation and correct functioning of these parts in the vehicle are additionally checked and tested in your workshop.
Bosch Electronic Repair Service repairs electronic vehicle components. Therefore, please send us only the ABS/ESP control unit. Please leave the hydraulic block in the vehicle and do not send it to us.
ABS control units that are already open are not repaired to ensure the quality standard. There is no refund on the purchase price for devices that have already been opened.
If you have diagnosed a defect in the hydraulic unit, please contact your (Bosch) wholesaler as usual.

Packaging note defective unit
ABS and ESP control units are sensitive products. Good and safe packaging is therefore essential after separation from the hydraulic block.
  • Always make sure not to pull out the coils on the bottom of the control unit.
  • Protect the coils and the connector strip against damage, e.g. with a piece of clean cardboard or even better with an original Bosch packaging.
  • Pack the device in a cardboard box, protected from moisture and shockproof.
  • Before closing, enclose the printed repair accompanying sheet.
How do I need to package my device?
Due to impact and shock sensitive components, well-padded “individual packaging” is advised.

Do I have to send the device in for decoding?
This can be the case with some old devices. In this case, you will find a corresponding note when placing the order. Normally, we can read the code without sending in the device for a fee (17.50 EUR + VAT) or send you a keycard (for a fee). To program a new keycard, you need the old (functioning) keycard or the code. Please note that this service is a paid service provided by us.
How do I need to package my parcel?
Due to impact and shock sensitive components, well-padded “individual packaging” is advised.
The control unit has been repaired or sent back with the note that it is OK. However, the defect in the vehicle still exists. Who can help me with the error search?
Our Bosch Electronic Service repairs the defective electronic component. However, there may be further defects in the vehicle. If you have any questions regarding vehicle fault diagnosis, please contact your local technical hotline.If you have any questions about the Electronic Service Portal please do not hesitate to contact our Electronic Service Hotline.
 
Can I send in a control unit for testing only because I am not sure if it is defective?
We will automatically repair the detected errors as part of the diagnosis. Therefore it is unfortunately not possible that we only test an ECU.

Do you also work on devices that have already undergone repair or opening attempts?
After unsuccessful repair attempts or opening of the devices, we cannot rule out the possibility of consequential damage resulting from previous damage after our repairs due to unknown history.
Notice:
Due to the age and sometimes limited availability of spare parts for these devices, processing times may increase.

 

You can take out an extended warranty for the following Bosch workshop equipment products:

  • KTS 465 | 5xx | 9xx | Truck
  • DCU 120 | 220
  • FSA 050 | 500
  • BAT 645 | 690 | 6120
  • BEA 090 | 950 | 550
  • FSA 7xx | FSA 740 AU
  • ACS | AC
The offer is only valid in Germany. You can purchase the 5-year warranty from your dealer.
We offer the free 3-year warranty for the following products:
  • KTS 465 | 5xx | 9xx | Truck
  • DCU 120 | 220
  • FSA 050 | 500
  • BAT 645 | 690 | 6120
You can take out the 3-year warranty yourself, free of charge. Simply register your product in the Bosch service portal. To access the service portal, use your Bosch SingleKey ID or create an ID. Here. you can directly access the input key. LINK
Contact your dealer to find out the price of the 5-year warranty

If you lease your workshop equipment product, you can take out a 5-year warranty as part of your leasing agreement.

If you purchase your workshop equipment product, you can purchase the 5-year warranty within the next 12 months.

The product must be registered in the service portal. Your dealer or the leasing company will complete the product registration. When the product has been successfully registered, you will receive a confirmation email from the Bosch service portal.

The warranty starts when the device is delivered (from the delivery date) to the workshop.

When you register, you will receive a confirmation email from the Bosch service portal. You will also receive further information, the warranty certificate and the warranty conditions with this email.

An intermediate inspection of the product is carried out by the Bosch workshop service center. The intermediate inspection is carried out in year 3 of the 5-year warranty.

The Bosch workshop service center in Hildesheim.

It takes 3 to 5 working days from collecting the device to returning it.

The Bosch workshop service center is responsible for organizing, processing and carrying out the intermediate inspection. The Bosch workshop service center contacts the workshop by email with 3 different suggested dates. After the workshop has confirmed the appointment, the workshop receives an empty box and a shipping label to send the product to the workshop service center.

A loan device can be borrowed from the Hildesheim workshop service center for a fee. You can request a loan device when you make an appointment for the intermediate inspection.

  • Visual inspection
  • Functional test with Bosch internal test device and/or with ESI[tronic]
  • Power supply cable test: Checking the integrity of the power cable
  • Safety checks in accordance with DGUV 3 specifications

The intermediate inspection is mandatory in order to be covered by the 5-year warranty.

You can contact your dealer as normal.

With the SingleKey ID, you can log in to certain applications and websites from Bosch and the partner makes with a single user name and password.
More information regarding SingleKey ID: https://www.bosch-digital.com/bosch-id/

You can view and download the warranty conditions here: LINK

A later purchase of the 5-year warranty is only possible for devices with an intermediate inspection.
This must be completed within 12 months of purchase and registered in the portal by the dealer.
Large devices that require maintenance can only be purchased on lease together with a 5-year warranty.

Get in touch with Bosch

Robert Bosch GmbH
Bosch Electronic Service
Robert-Bosch-Straße 200
hall 402
31139 Hildesheim
Germany

Mail: reparatur@de.bosch.com
Telephone: +49 (0)5121 49 5720
Fax: +49 (0)711 811 505 5720

Monday - Thursday: 8 am - 5 pm
Fridays 8 am - 4 pm

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