Aqui, encontra uma lista de perguntas frequentes relacionadas com a reparação de sistemas electrónicos. Seleccione a pergunta correspondente para ver a resposta.
O Bosch Electronic Repair Service repara componentes electrónicos de automóveis. Envie-nos, por isso, apenas o aparelho de comando de ABS/ESP.
Se tiver diagnosticado uma avaria na unidade hidráulica, dirija-se ao seu concessionário (Bosch), como é habitual.
Os aparelhos de comando de ABS e ESP são produtos sensíveis. Após a separação do bloco hidráulico, é imprescindível que a embalagem seja adequada e segura.
Sem embalagem Bosch
Com embalagem Bosch
Aquando da devolução, receberá o seu aparelho de comando numa embalagem original de envio Bosch, incluindo um kit para a montagem do aparelho de comando no bloco hidráulico. Recomendamos, por isso, que não elimine a embalagem de envio vazia. Use a embalagem para a próxima ordem. Tal poupar-lhe-á trabalho e protege o nosso ambiente!
You can take out an extended warranty for the following Bosch workshop equipment products:
If you lease your workshop equipment product, you can take out a 5-year warranty as part of your leasing agreement.
If you purchase your workshop equipment product, you can purchase the 5-year warranty within the next 12 months.
The product must be registered in the service portal. Your dealer or the leasing company will complete the product registration. When the product has been successfully registered, you will receive a confirmation email from the Bosch service portal.
The warranty starts when the device is delivered (from the delivery date) to the workshop.
When you register, you will receive a confirmation email from the Bosch service portal. You will also receive further information, the warranty certificate and the warranty conditions with this email.
An intermediate inspection of the product is carried out by the Bosch workshop service center. The intermediate inspection is carried out in year 3 of the 5-year warranty.
The Bosch workshop service center in Hildesheim.
It takes 3 to 5 working days from collecting the device to returning it.
The Bosch workshop service center is responsible for organizing, processing and carrying out the intermediate inspection. The Bosch workshop service center contacts the workshop by email with 3 different suggested dates. After the workshop has confirmed the appointment, the workshop receives an empty box and a shipping label to send the product to the workshop service center.
A loan device can be borrowed from the Hildesheim workshop service center for a fee. You can request a loan device when you make an appointment for the intermediate inspection.
The intermediate inspection is mandatory in order to be covered by the 5-year warranty.
You can contact your dealer as normal.
With the SingleKey ID, you can log in to certain applications and websites from Bosch and the partner makes with a single user name and password.
More information regarding SingleKey ID: https://www.bosch-digital.com/bosch-id/
You can view and download the warranty conditions here: LINK
A later purchase of the 5-year warranty is only possible for devices with an intermediate inspection.
This must be completed within 12 months of purchase and registered in the portal by the dealer.
Large devices that require maintenance can only be purchased on lease together with a 5-year warranty.
Robert Bosch GmbH
Bosch Electronic Service
Robert-Bosch-Straße 200
Salão 402
31139 Hildesheim
Alemanha
eMail:
service.iberia@pt.bosch.com
Telephone:
808 202 380 (Chamada para a rede fixa nacional)
Seg. – Sex. Das 8:30 h às 12:00 h e das 13:00 h - às 16:30 h